Terms and Conditions

Supplier identification: rootstohealth.co.uk is a site operated by Jayne Palmer trading as Roots to Health. Our address is: Farway, Colyton, EX24 6EE. We are not VAT registered.

Product information: All product information is supplied on the packaging.

Right to cancel/return goods: All customers have the right to cancel their orders under the The Distance Selling Regulations which gives consumers extra protection when buying online. Specific legislation that applies is the regulation of The Distance Selling Regulations.
You have the right to cancel the purchase of a good without having to give a reason at any time within the “cooling off period” of seven working days, beginning on the day after you receive the goods.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract. We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation. You will not have any right to cancel a purchase for the supply of any  opened product or for the supply of goods made to your specifications.

Disclaimer: All product descriptions are guideline to the ingredients traditionally use and we do not imply a cure. We are all unique and we will each respond to herbs differently, much as we prefer different foods and react to life in different ways. If you are taking prescription medications or have a chronic illness please consult a qualified herbalist or GP before ingesting any medical herbs. Always conduct a patch test before applying remedies to your skin.

Notices: All notices you send us must be sent to the contact details on this site. We may give notice to you at either the email or postal address you provide to us when making a purchase. (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.) In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressees.

Conclusion: These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.