Roots To Health - Herbal Medicine

Privacy Policy

We respect the General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. We hope you won’t find any complicated legal terms or long passages of unreadable text It’s all intended to simply describe our process.

Who are we: This website is owned by Jayne Palmer trading as Roots to Health.

Why we value your privacy: We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers. 

We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.

How we collect information: We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry. Our website doesn’t use cookies or scripts that are designed to track the websites you visit. We collect your email address when you sign up for one of our newsletters and we ask for your contact information when you buy something from us.

What information we hold: When you contact us by email or through our website, we might collect your name, email address and phone number. If you sign up for a newsletter, we may only collect your email address. When you buy something from us, we collect your name, email address, phone number, and a delivery address. All purchases are processed by an off site ecommerce platform like PayPal or Stripe and we never have access to your credit card information.

Where we store your information: When you contact us by email or through our website, we store your information in our Customer Relationship Management (CRM) software. If you sign up for a newsletter, we store your email address with MailChimp which is the marketing platform we use. When you buy something, your information is stored in our ecommerce platform. We chose these systems partly for their commitment to security.

What we use your information for: We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email you about our products and services, but if you tell us not to, we won’t get in touch again. We will use your information to send you any required information about transactions you make with us.

Who’s responsible for your information at our company: We are responsible for the security of your information. You can contact us by email or use the contact form here if you have any concerns about the information we store.

Who has access to information about you: When we store information in our own systems, only the people who need it have access. We use standard security protocols to keep your information and ours safe.

How to complain: We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, or anything else about our relationship with you please contact us by email or use the contact form here.

Changes to the policy: If we change the contents of this policy, those changes will become effective the moment we publish them on our website.

WordPress

Not all the following will be relevant to your particular site unless specific features are in use. For example we may not allow comments or accounts on your site.

  • When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
  • An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/ After approval of your comment, your profile picture is visible to the public in the context of your comment.
  • If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website
  • If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
  • If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
  • When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
  • If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
  • Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
  • If you request a password reset, your IP address will be included in the reset email.
  • If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
  • For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
  • If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
  • Visitor comments may be checked through an automated spam detection service.
Roots To Health - Herbal Medicine

Just a quick note to say that I’m away from the clinic for a few days. Please feel free to place your orders (I’ll post asap when I return) or raise queries as normal and I will get back to you as soon as I can. Thanks.